Express-VA accepts work in several formats:  audio files (by email), hard-copy, email, CD/DVD, or fax.

3-Step Setup - Once you have contacted express-VA, you will go through a client interview process in order for express-VA to establish your needs, and work out the most cost-effective and efficient package to address your unique circumstances.  Secondly, you will receive an Estimation of services and fees.  Thirdly, if we are happy with each other, services and fees on offer, express-VA sends you the Consulting (or Retainer) Contract (Agreement), which must be signed and faxed back before work commences.

A strict confidentiality code is adhered to at all times and no information will be divulged to a third party.  All initial paperwork and documentation sent to express-VA will be returned once the project is complete and upon payment of outstanding invoices.

Express-VA’s office hours are from 8h00 – 17h00 (GMT+4), Sunday to Thursday (Middle East working week).  The weekend in the Middle East is on Friday and Saturday.

If a turnaround of less than 48 hours is required or a project needs to be completed over a weekend or a Middle East public holiday, time will be charged plus 50%.

Final proofreading of all work undertaken by express-VA is the responsibility of the client.

Any errors returned within 24 hours will be corrected free of charge.

All changes made by the client after submission of work that are not corrections of errors will be subject to the normal rates.

Prices exclude additional expenses, such as courier, postage, telephone, fax, stationery, copy costs, and these will be charged at cost where appropriate. For bulk mailings the cost of postage must be paid in advance.

Invoices re standard or one-off work will be sent out with the completed assignment. Invoices re retainer work will be invoiced monthly, prior to payment.

Monthly retainers must be paid in advance, by the 1^st of the month.

A 50% deposit is required at onset of  hourly and one-off type of projects; the entire balance to be received within 14 days of project completion.

Express-VA reserves the right to charge 10% interest per month on overdue accounts.